Medicaid Transportation: Traditional Medicaid

last updated: June 2026

For individuals covered by Traditional Medicaid, also known as Fee-For-Service, Medicaid may cover trips to a Medicaid-covered service.* Individuals should only request transportation assistance if they have no other transportation options available to them. Eligible transportation includes rides to scheduled doctor visits, physical therapy, pharmacy visits, dialysis, and other health care provider visits. For children under 16, an adult must accompany them to the medical service.

For Traditional Medicaid, all non-emergency transportation services are managed by Verida, Inc.. As the transportation case management company for Traditional Medicaid, Verida, Inc. will schedule, confirm, and otherwise assist families with transportation needs. To request a ride, individuals should either access the Verida, Inc. online portal at: https://member.verida.com/ or call the Verida, Inc. Reservation Line at 855-325-7586 (Mon-Fri, 8:00am-6:00pm EST) at least 2 business days prior to their appointment (up to 30 days prior).

When you call Verida, Inc. to schedule your ride, you will need to have the following things available and ready:

Member's Medicaid ID, full name, and date of birth
Telephone number where you can be reached
Pick-up address, including zip code
Destination address (doctor or facility name and address), including zip code
Telephone number of the doctor or facility
Your appointment date and time
Any special transportation needs that you have (car seat, wheelchair, stroller, walker, vision-impaired, etc)
An emergency contact name and phone number

Emergency transportation does not require prior authorization through Verida, Inc. If emergency transportation services are needed, call 911.

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*Non-emergency transportation is not included for all members enrolled in fee-for-service Medicaid. See the “Note” box on page 1 of the IHCP Transportation Services Module for more details: https://www.in.gov/medicaid/providers/files/modules/transportation-services.pdf

Programs and systems change often. It is important to ensure that you are using the most current information. Please check https://www.inf2f.org/fact-sheets.html for the most recent edition.

This fact sheet was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $96,750 with 89% percent financed with nongovernmental sources. The contents are those of INF2F and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.